The numbers are  growing, and will continue to grow,  for people that are shopping online. We have moved from catalogues to the computer and in order for this this portal to continue to serve us all well it  is a given  that our online shopping/selling experience  maintain a level of integrity for this venue to continue on succesfully.

As consumers we used to rely on reports by the Better Business Bureau to give us handles on the validity of any particular business, especially ones that are we were unfamiliar with, but now, with the world wide web, this information, including that of the BBB, is right at our fingertips.

If leary, the easiest thing to do is google….”company name online review”.  If there is something bad to be said about the particular company in question, you will readily see it pop up on the first page.

Also, Google the name of the person you are communicating with.  If you can’t get a full name put up your red flag.

If you are the patient type, and the business is doing what it should to be out there on social media, this reletively recent phenomenon that serves the consumer so very well,  check the assorted portals and ensure a consistency in presention of the company and the person representing the company.

Asking for referrals  isn’t a bad thing, but really…is anyone going to give you a bad referral?

Well, I take that back.  From a customer of mine… One company gave a prospective client (her)  a list of names of supposed satisfied customers. When this persons red flag started going up they started calling the names on said list…many of which had never even done business with the company in question! Guess they didn’t expect the customer to actually make the calls.

The beautiful thing is that there are many many more people out there doing good business than those that aren’t and no need to let the few that aren’t harm us.  Fact is that we, ALL, buyers AND sellers, simply are required  to exercise diligence and responsibility in our transactions, and the fact is that if the majority weren’t doing so, commerce on the web wouldn’t be the growing success it is…ie, we really can trust each other!

I for one am grateful for the opportunity to be part of this virtual shopping mall, coupled as it is, with its own consumer awareness board which just continues to grow in depth and breadth as social media cements itself as part of the fabric of everyone’s online shopping experience.

If YOU are unfortunate enough to have a bad experience, it does behoove you to share this with the world as way of warning to others….and similarly it goes without saying a good review goes the same distance…just in a different direction.

Happy Internet Shopping! 🙂

Ruth

P.S. In my early blogging days I did do an entry entitled Google Me! There you go…

Ruth Olbrych

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